Frequently Asked Questions
Please find below some of the more commonly asked questions. If you need more information please call or email us.
General
How much will freight cost to a NZ address?
Free nationwide delivery.
Free nationwide delivery.
What is the return policy on Audioengine products?
Buy from our online store and try at home with our 7-day free audition. Every Audioengine product purchased direct from our online store has a 7-day money-back guarantee that starts from the date of purchase. Try our self-powered active speakers and other great audio products for 7 days and if you're not satisfied by the great sound and simple features, contact us and we will refund the purchase price once the product has been returned.
Buy from our online store and try at home with our 7-day free audition. Every Audioengine product purchased direct from our online store has a 7-day money-back guarantee that starts from the date of purchase. Try our self-powered active speakers and other great audio products for 7 days and if you're not satisfied by the great sound and simple features, contact us and we will refund the purchase price once the product has been returned.
How long will it take to get my product?
We endeavour to have all our products in stock, but on the odd occasion that we may have sold out we will notify you ASAP. Normal delivery is between 1-3 working days from the date of order.
We endeavour to have all our products in stock, but on the odd occasion that we may have sold out we will notify you ASAP. Normal delivery is between 1-3 working days from the date of order.
What is the warranty on my new product?
Audio Engine offers a 3 year warranty and Data Robotics a 12 month. This starts from the date your order is received.
Audio Engine offers a 3 year warranty and Data Robotics a 12 month. This starts from the date your order is received.
I’m having trouble connecting my new product. Where can I go for help?
Please feel free to contact us via email at sales@morbel.co.nz
Please feel free to contact us via email at sales@morbel.co.nz
What should I do if there is a fault with my product?
If you think you have a faulty product, contact us immediately via email at sales@morbel.co.nz or phone Jason bell on 09 415 3318 , 021 994 272 or Clint Morris on 021802656.
If you think you have a faulty product, contact us immediately via email at sales@morbel.co.nz or phone Jason bell on 09 415 3318 , 021 994 272 or Clint Morris on 021802656.